Shipping

If you are unsatisfied with our product or if it arrives damaged, you may return the items thirty (30) days from the order date for a refund minus a 15% processing fee of the total transaction to the following address:

 

239 2nd Ave S 

#200 

St. Petersburg, FL 33701



To return a product for an exchange or refund simply email us at support@shinearmor.com clearly stating your intent to return or exchange the product along with your order identification number. You will be given a choice where we can send you a return shipping label to send your package back via USPS for $10, or you may choose to ship the package back and upload tracking info. Once a return or exchange is authorized, you (the buyer) are responsible for the costs associated with shipping the return/exchange. A refund cannot be issued until the return is confirmed as delivered by the carrier service to the return address listed above. You (the buyer) are responsible for shipping any return/exchange with valid tracking information. All returns must be shipped with a valid tracking ID number which you must provide to us in order to receive a refund. You (the buyer) must receive an authorization from support@shinearmor.com  prior to initiating a return or exchange.

 

  • We cannot process or refund packages marked “Return to Sender.”
  • Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
  • Shipping charges and return shipping charges are not refundable in any case.
  • To ensure a refund is processed for you, you must use the pre-paid return label that we provide you or send us the tracking information for a package you send us.
  • Refused packages, returns sent without authorization, or returns sent without our pre-paid label or without tracking information cannot be verified and will not be processed. 
  • You MUST use a USPS Priority Mail Padded Flat Rate Envelope if you choose for us to provide you with a shipping label. Failure to do so will incur an additional deduction from your refund.
  • Promotional items such as complementary products must also be returned with your order. Failure to return gift items may result in an additional deduction from your refund.

 

 

 

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. 

 

If ShineArmor decides in good faith to reship your order, a reshipped order with no additional charges is not eligible for a refund or exchange. ShineArmor reserves the right to issue a full refund of the transaction in lieu of a reshipment or replacement.

 

After the shipping department receives your return, it generally takes 5-7 business days or sooner to process your refund. Once a return is processed, it usually takes 30 business days for this return to be posted to your account, depending on your financial institution.

 

To prevent fraud and protect ShineArmor from customers abusing the return policy, ShineArmor has the right to refuse a return/refund if the customer has taken advantage of the policy previously or has received a good faith reshipment previously. For example, if a customer has returned one product, then decides to initiate another return afterwards to attempt to get their money back despite using the product, ShineArmor has the right to refuse any additional returns or refunds after the first refund or good faith reshipment. This policy applies to any/all returns/reshipments/exchanges for the same order or with new orders. It is at ShineArmor’s sole discretion to refuse additional refunds/returns/reshipments/exchanges after one has already been granted.

 

After an order has been placed, a customer may email support@shinearmor.com to adjust chosen products. If ShineArmor is able to accomodate any change of products prior to shipment, the right to refund or return any adjusted items is waived due to the customer requesting specifically to adjust the original order. 

 

A product must be returned in order for a refund to take place, even if it has been used in its entirety.

 

Sale Items

 

We do not offer refunds or replacements on sale items due to the deep discounts offered.

 

Incorrect or Missing Items

 

If you received the wrong product, were missing product(s) or received the wrong quantity of products please email support@shinearmor.com. Include your name, order number, email address, a written explanation of the issue and a picture of the item(s) you received along with the packing slip. 

 

In this instance, we will ship a replacement of the correct order to you. Refunds will not be issued. A picture of the shipment and the packing slip are required in order for a replacement/reshipment of an order to be processed due to incorrect or missing items.

 

Shipping

 

If you discover that you have made a mistake with your order after you have submitted it to the Website, please contact support@shinearmor.com immediately. You must contact us as soon as possible in order to modify or cancel your pending order. However, we frequently ship the same day that you order, so we cannot guarantee that we will be able to amend your order in accordance with your instructions. If an order has been shipped and a customer notices the wrong address, ShineArmor is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit. ShineArmor will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

 

We also deal with the below on a case by case basis if the customer contacts support@shinearmor.com within 2 business days of "marked" delivery." If it has been more than 2 days (48 hours) after marked delivery, the shipment is considered as delivered and ShineArmor will not reship or refund any order due to customer misplacing the package:

 

Packages Lost By Shipping Carrier (Never Delivered) And/Or Damaged In Transit

 

  • ShineArmor can reship it at no additional cost. 
  • ShineArmor will not refund an order if it is lost or damaged in transit.
  • A package is considered “Lost” when 7 business days have passed and the tracking information has not updated in status and not delivered. 
  • If a package is damaged, please email support@shinearmor.com with images of the damages. 
  • ShineArmor reserves the right to issue a full refund of the transaction in lieu of a reshipment or replacement.

 

Package Was Shipped, But Customer Realized Afterwards the Address Is Incorrect

 

  • As stated above, we try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical to make sure your shipping address is entered correctly.
  • If an order has been shipped and a customer notices the wrong address, ShineArmor is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
  • ShineArmor will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

 

Package Was Delivered To Wrong Address

 

  • Any orders delivered to the wrong address due to a customer error are non-refundable and will not be reshipped. 
  • If an order has been shipped and a customer notices the wrong address, ShineArmor is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
  • We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical that you check your order summary prior to placing your order.
  • ShineArmor will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

 

 Package Was Delivered To Correct Address & Cannot Be Located

 

  • All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. 
  • The customer will need to contact the shipping carrier directly on where the package was left. (Check with neighbors - sometimes they leave it there by accident!)
  • ShineArmor will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
  • Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.

 

Package Was Returned to Sender

 

We cannot process or refund orders marked “Return to Sender.” 

 

Customer Requests an Exchange

 

  • ShineArmor may allow an exchange of a product if the product is unopened at its sole discretion. 
  • In the event ShineArmor approves an exchange of product (I.e., sends an additional product at no extra charge), the customer’s right for a future refund is waived. 
  • This is because the customer is acknowledging that ShineArmor has sent two products and paid for shipping twice to attempt to please the customer. Refunds or returns will not be honored after an exchange has been made. 

 

International Shipping Policy 

 

“International” is considered all orders placed out of the United States of America. We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical that you check your order summary prior to and after placing your order. Most brands can't come close to offering same day shipping like we can and it's a huge reason why many people shop with us.

 

All orders are fulfilled in our own warehouse in Jacksonville Florida. After an order is placed, emails are sent to confirm your order and your details. It is your responsibility to double check order confirmation emails to ensure the correct shipping address is provided. 

 

All in stock orders (not including pre-orders) are shipped within 2-3 business days. Upon shipment, you will receive an email with updates on your order that also includes your tracking number to track the status of your order.

 

Important International Restrictions

 

Each and every country has different laws and therefore different regulations about the merchandise that you purchase. Before you place your order, please make sure that your local customs laws are in accordance with your purchase. It is your responsibility for what is and what isn’t legal in your country.

 

We always ship discreetly to maximize your privacy. We cannot and will not be held responsible for any taxes, duties, tariffs, or packing fees asserted by your local customs office. These charges are separate from your shipping fees and your responsibility.

 

ShineArmor will not ship any product(s) to any country that may require any type of license and we will not be held liable for any issues at your local post office or not delivered back to us. No refunds will be given for any product seized at your local customs office or not delivered back to us. By ordering from ShineArmor, you are stating that you agree to our international shipping and return policy.

 

All sales are final on all international sales and no returns or refunds will be considered under any circumstance. Items seized or lost in customs or are damaged during international travel are deemed the customer’s responsibility.